Thank you for shopping with Mobimine. We are committed to delivering your devices safely and efficiently. Please read our delivery policy carefully to understand our shipping processes, timelines, and responsibilities.
Order Processing
All orders are processed after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. We may contact customers to verify order details before dispatching certain orders. Once your order has been dispatched, you will receive a shipping confirmation email.
Delivery Areas
We currently deliver all over the world.
If delivery is unavailable in your area, we will notify you and provide alternative options where possible.
Delivery Charges
Delivery fees are calculated based on:
- Delivery location
- Package size and weight
- Shipping method selected
Shipping charges, if applicable, will be displayed during checkout before payment is completed. We may occasionally offer free delivery promotions on eligible orders.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery details.
If an incorrect address is supplied:
- Delivery delays may occur.
- Additional delivery charges may apply.
- We are not responsible for packages delivered to an address provided incorrectly by the customer.
Please contact us immediately if you need to update your delivery information after placing an order.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
- Extreme weather conditions
- Natural disasters
- Public holidays
- Customs inspections (for international shipments)
- Courier operational issues
We are not liable for delays caused by third-party shipping providers or circumstances beyond our reasonable control.
International Deliveries
For international shipments:
- Customers are responsible for any applicable customs duties, taxes, or import fees.
- Delivery times may vary depending on customs clearance processes and local courier services.
- We are not responsible for delays caused by customs authorities.
Contact Us
If you have any questions regarding delivery or shipping, please contact us:
TOP SPORT SDN BHD
Email: customercare@mobimine.global
Address: TOP SPORT SDN BHD,
Level 17 Menara MBf,
Jalan Sultan Ismail,
50250 Kuala Lumpur, Malaysia
