Thanks for shopping at Mobimine.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Our refund and returns policy lasts 30 calendar days. If 30 days have passed since the delivery of the purchase, we can’t offer you a full refund or exchange.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
Unavailabilty
All effort is made to ensure that all products that are shown on our online store are in stock. In the rare occasion that any product is unavailable, the customer will be advised at the earliest possible time. In such cases the customer is given the below options;
- Initiation of a refund to their credit card (or original method of payment). NOTE: Refunds processing time may vary based on the card issuer’s policies.
- An offer to purchase similar, available product(s) to the amount of the same product that was ordered.”
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@mobimine.global.
Contact Us
If you have any questions on how to return your item to us, contact customercare@mobimine.global
